Question 1

What payment methods are accepted?

Accepted Answer

You can pay securely with: Credit or debit card (Visa, Mastercard, Discover, Amex) Apple Pay or Google Pay 📦 All payments are one-time — no subscriptions or auto-renewals. 🚫 Bitcoin or other cryptocurrencies are not supported at this time. 🔗 Related articles:  → How do I buy and start a plan?

Question 2

Where can I access my previous purchases?

Accepted Answer

You’ll find all your past plans, payment history and invoices in the app: Open the GoMoWorld app Go to  Account > Order History You’ll see dates, destinations, and plan details and access invoices.

Question 3

How do I change my billing country or tax information?

Accepted Answer

You can edit your billing country, or invoice name in the app under  Settings > Account  — before making a purchase. 📌  Note : Once a purchase is completed, the invoice is generated automatically and can’t be changed afterwards. Make sure your details are correct before you check out.

Question 4

How do I delete my credit card information?

Accepted Answer

When you make a payment on GoMoWorld, your credit card is  automatically saved  for faster future checkouts. 🔒 Is my payment information secure? Absolutely. Your payment details are fully encrypted and securely processed by a leading global payment provider.  GoMoWorld  does not store or have access to your full card number or any sensitive payment data  — everything is handled externally by a trusted and certified payment platform. Can I delete my saved card? Yes. To ensure smoother payments, your card is saved temporarily during checkout – but you can remove it right after if you prefer. Here’s how: Open the GoMoWorld app Choose any plan On the  checkout screen , under “Select your payment method,” tap  “Change” You’ll now see your saved card Tap  “Delete”  next to the card to remove it from your account 💡 You can add a different card at any time during a future purchase. 🔗 Related articles:  → What payment methods can I use?

Question 5

Can I get an invoice for my purchase?

Accepted Answer

Yes — you can download your invoice directly from the app. 🧾 After each successful purchase, your invoice will be available in  Settings > Order History .  If you need it to include your  name ,  company , or  tax details , make sure to fill in your billing information  before checkout  in  Settings > Account . 📌  Note:  Invoices are not sent by email.

Question 6

What happens if a payment fails?

Accepted Answer

Don’t worry — if your payment is declined: You won’t be charged You can try again with a different payment method Make sure you have internet access to make payments.  If the issue persists, contact your bank or reach out to our support team for help.  🔗 Related articles:  → How do I contact GoMoWorld support?

Question 7

What currencies can I pay in?

Accepted Answer

GoMoWorld accepts payment in the following currencies: Euro (€ EUR), US Dollar ($ USD) and British Pound (£ GBP). Your currency is set automatically based on your country. You can change it at any time, either in the app settings or on the website, using the currency selector at the top of the page. Once your currency is set, all prices shown, your payment and your invoice are expressed in that currency. GoMoWorld doesn't apply any conversion fee on its side. If your card's currency differs from your billing currency, your bank may apply its own conversion fees, as with any purchase abroad.

Question 8

What currency will I be refunded in?

Accepted Answer

If you're refunded, the refund is made in the same currency you used for your original payment. For example, if you paid $5, you'll be refunded $5, regardless of the exchange rate at the time of the refund. The transaction is neutral for you, no conversion fees, no loss from currency exchange.

Question 9

Which currency will I be charged in?

Accepted Answer

You can now pay for your GoMoWorld plans in Euro (€ EUR), US Dollar ($ USD) or British Pound (£ GBP). Your currency is set automatically based on your country, but you can change it at any time in the app settings, or on the website using the currency selector at the top of the page. Your payment method is charged directly in that currency. GoMoWorld doesn't apply any conversion fee. If your card's currency doesn't match your billing currency, your bank may still apply its own conversion fees.

Help/FAQ

Payments, Invoices & Account Settings

What payment methods are accepted?

Where can I access my previous purchases?

How do I change my billing country or tax information?

How do I delete my credit card information?

Can I get an invoice for my purchase?

What happens if a payment fails?

Which currency will I be charged in?

Help/FAQ

Payments, Invoices & Account Settings

What payment methods are accepted?

Where can I access my previous purchases?

How do I change my billing country or tax information?

How do I delete my credit card information?

Can I get an invoice for my purchase?

What happens if a payment fails?

Which currency will I be charged in?