Question 1

Can I buy a data plan from abroad / while already traveling?

Accepted Answer

Yes — you can buy a GoMoWorld plan at any time, even after you’ve already arrived at your destination. Whether you’re at the airport, in a hotel, or on the move, GoMoWorld lets you: Buy a plan instantly from the app or website Install your eSIM in just a few taps Start using data within minutes — no store visit needed ✅ All you need is: An internet connection (Wi-Fi or temporary mobile data) An eSIM-compatible and unlocked phone The GoMoWorld app installed on your device There’s no need to plan ahead — but you  can  if you want to: our plans never expire until they're activated (they won't start until you activate them in the app). You can even schedule your plan to start at a specific date and time in your destination's timezone, so everything is ready when you land.

Question 2

How do I buy and start a plan?

Accepted Answer

Buying your GoMoWorld plan is quick and simple: Go to the GoMoWorld  website  or open the  GoMoWorld app . Browse the available plans and choose the one that best fits your travel needs (data amount, duration, destinations covered). Proceed to checkout. Create an account or log in with your existing GoMoWorld credentials. Complete the payment securely.\ What happens after purchase? You can  install your eSIM right away  from the GoMoWorld  app  homepage (no need to wait). Your plan  does not start until you activate it  in the app. How to start your plan? After installing your eSIM, open the GoMoWorld app and  activate your plan when you are ready to use data abroad . 💡  Tip: Schedule your plan in advance  You can also schedule your plan to start automatically at a specific date, time and timezone - no internet connection needed at the moment of activation. This is ideal if you want to set it up before you board your flight and have your data ready as soon as you land. Activating your plan will start the data validity period and allow you to connect to local networks. Remember,  installing the eSIM is not the same as activating the plan  — installing prepares your device, activating starts your service. Important notes: You must use the  same account  for purchasing, installing, and activating your plan. If you bought your plan on the website, don’t forget to download the  app  and log in with the same credentials to install your eSIM.

Question 3

Can I change or cancel a scheduled plan start?

Accepted Answer

Yes - you can change or cancel a scheduled plan start at any time, as long as the scheduled time has not yet passed. To modify or cancel: Open the GoMoWorld app. Go to  My Plans . Tap on the date to change the date, time or timezone, or  "Cancel schedule"  to remove the scheduled start. If you cancel the scheduled start, your plan will return to "available" status and you can activate it manually or reschedule it whenever you want. 🔗  Related articles: → Can I schedule my plan to start at a specific date and time? → How do I buy and start a plan?

Question 4

How do I check if my phone is eSIM-compatible?

Accepted Answer

If you're not sure whether your phone supports eSIM, you can download the GoMoWorld app, it will run a background check and will display an error message if your phone isn't compatible. If you don't want to download the app, you can follow these steps: For iPhone: Go to  Settings  →  Mobile Service / Cellular Scroll to see if below SIMS the “Add eSIM” option is visible, then your iOS device is not carrier-locked and you can use GoMoWorld. For Android (Samsung, Pixel, etc.): Go to  Settings  →  Connections  →  SIM Manager  or  Mobile Network If you see an “Add eSIM” or “eSIM” option, it means your phone is eSIM compatible and you can use GoMoWorld. 🔗  Related articles : →  Which devices support eSIM?  → Can I use GoMoWorld if my phone is carrier-locked?

Question 5

How much data do I need for my trip?

Accepted Answer

It depends on how you use your phone while traveling. Here’s a quick guide to help you estimate:  Activity Estimated usage Messaging (WhatsApp, Messenger) ~0.2–0.4 GB per day Google Maps (1–2 hours navigation) ~0.1 GB per day Social media browsing (Instagram, etc.) ~0.7–1.5 GB per day Video streaming (Netflix, YouTube) ~1 GB per 30 min Video calls (Zoom, FaceTime) ~1 GB per hour ✅ For a typical traveler: 1GB  is enough for 1-2 days of light usage (messaging, maps, browsing) 4 - 6GB  is ideal for a week with moderate use 10GB+  is best if you stream videos, work remotely, or share data Good news: you can  top up anytime  from the app if you run out of data.

Question 6

What happens if I delete my eSIM before my scheduled plan start?

Accepted Answer

If your eSIM is no longer installed on your device at the scheduled activation time, the plan will not start automatically and the scheduled start will be cancelled. Don't worry - your plan is not lost.  It remains in your account in "available" status and can be: Activated manually at any time Rescheduled for a new date and time ⚠️  Important:  "Deleting" your eSIM is different from "disabling" it. You can safely  disable  your eSIM in your phone settings (e.g. to use another SIM while at home) without losing your scheduled start - it will still activate at the programmed time. Only  deleting  your eSIM from your phone settings will cancel the scheduled start. 🔗  Related articles: → Can I schedule my plan to start at a specific date and time? → Keep your eSIM installed → How do I buy and start a plan?

Question 7

How do I download and install the GoMoWorld app?

Accepted Answer

GoMoWorld works only on  unlocked  smartphones that are  eSIM-compatible . Here's how to know if your phone works: Make sure your phone is  not locked  to a specific carrier. Check if your device supports eSIM. Most recent iPhones (XR and up), Samsung Galaxy S20 and above, and Google Pixel 4 and newer are compatible. Need help checking or unsure about your own? Follow our  compatibility guide  with a full list of supported models and steps to check your phone settings. Note that our app can do the check for you :  download and open the app  directly. If you’re unable to find the app on your AppStore your phone is not compatible with GoMoWorld 🔗  Related articles : → How do I install my eSIM?  → I can’t install my eSIM. What should I do?  → Which devices support eSIM?

Question 8

Can I use my GoMoWorld eSIM and my home SIM card at the same time?

Accepted Answer

Yes! You can have  both your GoMoWorld eSIM and your home SIM card activated simultaneously  on your phone. To avoid unexpected roaming charges from your home operator, make sure to  turn off data roaming for your home SIM card  in your phone’s settings. This way: Your  GoMoWorld eSIM will handle all your mobile data  during your trip. Your  home SIM card will still work for calls and texts . 🔗 Related articles: → Will my home operator charge me if I make calls or receive texts while using GoMoWorld? → Will WhatsApp, iMessage and FaceTime still work with GoMoWorld? → Do I need to remove my physical SIM card to use GoMoWorld?

Question 9

How do I create an account?

Accepted Answer

Your GoMoWorld account is automatically created when you buy a plan or sign up via the app or website. To create an account manually: Download the  GoMoWorld app . Tap  “Sign Up”  and enter your email address. You'll receive a 6-digit code by email – no password needed. Enter the code in the app to complete your sign-up. 🔗  Related articles: →  How do I log in to my account?

Question 10

How do I install an eSIM on a Google Pixel device? (Android)

Accepted Answer

Reminder! To download your GoMoWorld eSIM, you need three things.  Top tip  – do this before you depart for the quickest way to get going: an internet connection (i.e. Wifi or other mobile data connectivity) a compatible handset (see section “Is my device compatible ?“) a GoMoWorld account and at least one purchased Plan (see Section “How do I buy and start a GoPlan ?“) GoMoWorld eSIM must be installed from the GoMoWorld app. For instance, it’s not possible to add a GoMoWorld eSIM from the device settings menu: “Add mobile plan” with a QR-code. To install an eSIM on your Google Pixel device, follow these steps: After purchasing your first GoPlan, the GoMoWorld app will direct you to install an eSIM with a dedicated button  “INSTALL ESIM”  Pressing the  “INSTALL ESIM”  button will begin the process of creating your GoMoWorld eSIM  This process can take up to 2 minutes depending on your internet connection. Once your eSIM has been created, you’ll be prompted by your device to complete your GoMoWorld eSIM installation. You need to allow the GoMoWorld app access on your device to let your eSIM to be installed on your device.  Once the eSIM installation is complete, you will be asked to check your device settings to finish the activation of your eSIM.   To complete the eSIM activation. Please check the following points: Open the phone settings Tap Network and Internet settings and selects SIMs  Select the GoMoWorld eSIM Turn on Use SIM, Mobile data and Roaming  You will then need to Turn on Automatically select network  As a final check, we ask that you check the Access point names on the GoMoWorld eSIM to verify that they show as the below.  If the settings show the below you are ready to use your GoMoWorld plan, if they do not show the below follow the next steps to complete your set up.   Your access point names should display as the following;   If they do not display as the above, you will need to amend them. To amend the settings first you will need to click the + symbol  You will need to input this information in these fields  Then Click save Your GoMoWorld plan will now be ready to use and as you have set up your eSIM you will not need to repeat these steps in the future.

Question 11

How many eSIMs can I install on my phone?

Accepted Answer

This depends on your device model, but most recent smartphones let you  store several eSIMs  and use  two at the same time . Here’s a quick overview: iPhone :  ➤ Store up to  8 eSIMs ➤ Use up to  2 at the same time  (either 1 physical + 1 eSIM, or 2 eSIMs) Android phones (e.g. Samsung, Pixel) :  ➤ Typically store up to  4 eSIMs ➤ Use up to  2 simultaneously ⚠️ Be careful: some Android models may  let you install more than 4 eSIMs , but only recognize a few. If you have trouble, try deleting unused ones. ✅ Good news with GoMoWorld: You don’t need to juggle between multiple eSIMs when you travel.  With GoMoWorld,  one single eSIM works in 200+ destinations . Just install it once, and all your travel plans are managed directly in the app. No need to reinstall or switch profiles for each new country. 🔄 What if I delete my eSIM by mistake? It’s true: once an eSIM is deleted from your phone, it  cannot be reinstalled . But don’t worry — with GoMoWorld,  as long as your plan is still active , you can  generate and install a new eSIM  from the app at any time. So even if you change phones or make a mistake, you're covered. 🔗  Related articles : → Can I install the same eSIM twice or on another device?  → Can I use GoMoWorld on multiple devices?

Question 12

Which devices are compatible with GoMoWorld eSIM?

Accepted Answer

Most recent smartphones are eSIM-compatible – but not all. Here’s a general guide of GoMoWorld compatible devices : iPhone XR and newer  (including iPhone SE 2020+) Samsung Galaxy S20 and newer Google Pixel 4 and newer Some  Motorola  and  Huawei  models For a complete list of supported phones, check below :  Apple iPhone 11 series iPhone 12 series iPhone 13 series iPhone 14 series  iPhone 15 series iPhone 16 series iPhone 17 series iPhone air iPhone XS iPhone XR iPhone SE 2 (2020) iPhone SE 3 (2022) iPad Air (3rd Generation or later) WiFi + Cellular iPad Pro (3rd Generation or later) WiFi + Cellular iPad Mini (5th Generation or later) WiFi + Cellular iPad (7th Generation or later) WiFi + Cellular Samsung Samsung Galaxy A54 5G Samsung Galaxy A55 5G Samsung Galaxy A56 5G Samsung Galaxy Note 20 Samsung Galaxy Note 20 Ultra Samsung Galaxy Note 20 Ultra 5G Samsung Galaxy Quantum 4 Samsung Galaxy S20 (unfortunately, some Galaxy S20 aren’t eSIM compatible.. To be sure, download GoMoWorld on your phone and the app will tell you) Samsung Galaxy S20 5G Samsung Galaxy S20 Ultra Samsung Galaxy S20 + Samsung Galaxy S20+ Plus 5G Samsung Galaxy S21 series (except FE) Samsung Galaxy S22 series (except FE) Samsung Galaxy S23 series Samsung Galaxy S24 series Samsung Galaxy S25 series Samsung Galaxy Fold Samsung Galaxy Z Flip 3 5G Samsung Galaxy Z Flip 4 Samsung Galaxy Z Flip 5 Samsung Galaxy Z Flip 6 Samsung Galaxy Z Flip 7 Samsung Galaxy Z Fold 2 5G Samsung Galaxy Z Fold 3 Samsung Galaxy Z Fold 4 Samsung Galaxy Z Fold 5 Google Google Pixel 3 & 3 XL* Google Pixel 3a & 3a XL* Google Pixel 4, 4a, & 4 XL Google Pixel 5, 5a Google Pixel 6, 6a & 6 Pro Google Pixel 7, 7a & 7 Pro Google Pixel 8, 8a & 8 Pro Google Pixel 9, 9 Pro & 9 Pro XL Google Pixel 10, 10 Pro & 10 Pro XL Google Pixel Fold Motorola Motorola Moto G53 5G Motorola razr 5G Motorola Edge 50 Neo Oppo Oppo Find N2 Oppo Find X3 Pro Oppo Find X5 & Find X5 Pro Oppo Reno 5A 5G Oppo Reno 6 Pro 5G Oppo Reno 7A Oppo Reno 9A Oppo Reno 10 Pro 5G Other devices Fairphone 4 LG V30 Nokia X30 5G OnePlus 11 OnePlus 11 5G Sony Xperia 10 IV Sony Xperia 10 V Sony Xperia 10 V Fun Edition SO-52D Xiaomi 12T Pro Xiaomi 13 Pro Xiaomi 13 Pro 5G Xiaomi 14 Xiaomi 14 Pro Honor 200 Pro Honor 400 Pro *Geographic firmware restrictions may prevent the use of eSIMs within some of these devices. Please note you might also have an eSIM-compatible device which has been network locked by your mobile operator.  To check on iPhone, open  Settings . Go to  General  and then tap on  About . On the About page look for  Network Provider Lock information . If you see the text ‘No SIM restrictions’ next to Network Provider Lock, then your iPhone is carrier free. This means you can use this iPhone freely with any carrier’s SIM and in any country without any restrictions. If it says something else, then the device is locked to a particular carrier and will need to be unlocked before it can be used with GoMoWorld eSIM. 🔗  Related articles : → How do I check if my phone is eSIM-compatible?

Question 13

How do I log in to my account?

Accepted Answer

Logging-in is quick and secure. It does not require a password.  If you purchased your plan on the website, log in on the app with the same email you used for sign in to retrieve your plan. Current options for login are : email, phone number, Google or Apple Accounts. Open the  GoMoWorld app  or website. Enter your preferred option of login. You’ll receive a method of confirmation based on your chosen login Phone  You’ll receive a  6-digit code  by SMS. Enter the code – and you're in! No password needed. Email You'll receive a  6-digit code  by email. Enter the code - and you're in! No password needed. Google Account Follow the process to login easily. Apple Account Follow the process to login easily.  🔗  Related articles:  →  How do I create an account?

Question 14

Can I use GoMoWorld on multiple devices?

Accepted Answer

Each GoMoWorld account is linked to  a single eSIM , which can only be active on  one device at a time . If you change phones (lost, stolen, or upgraded), don’t worry — you  don’t need to buy a new plan .  Just  log in to your GoMoWorld account on your new device  using the same login you previously chose. This will automatically  deactivate the eSIM on your old phone  and let you install a new one on the new device and retrieve your plans. ✅ As long as you have a plan available or active, you can reinstall the eSIM on a new phone. ⚠️ Important to know: You  can’t use the same GoMoWorld account on two devices at once .  One account = one active eSIM = one device. Want to buy plans for multiple people (family, friends, colleagues)?  ➤ Each person should  create their own GoMoWorld account  to get a separate eSIM. ➤ However, you can use hotspot to share your allowance with your loved ones. 🔗 Related articles: → Can I install the same eSIM twice or on another device?  → How many eSIMs can I install on my phone?  → How do I log in to my account?

Question 15

Can I install my eSIM with a QR code?

Accepted Answer

No – GoMoWorld eSIMs are installed  directly from the app .  There’s  no QR code  involved, which makes it easier and faster. Just log in to the app and tap “Install eSIM”. The app will guide you through everything. If you purchased online, don’t forget to login on the app using the same email you used for purchase to retrieve your eSIM immediately. Why don’t we use QR codes? Because the in-app method ensures a smoother experience and fewer errors during installation. 🔗 Related articles: → How do I install my eSIM?  → I can’t install my eSIM. What should I do?

Question 16

Do I need to remove my physical SIM card to use GoMoWorld?

Accepted Answer

Not at all — there’s no need to remove your regular SIM card when using GoMoWorld. GoMoWorld is a  data-only eSIM , which works  alongside your existing SIM . That means: You can keep your usual SIM active for calls and texts You use GoMoWorld only for mobile data  \ ✅ To avoid roaming charges from your home provider: Set GoMoWorld as your mobile data line Turn off data roaming for your regular SIM in your phone settings This way, you stay connected without surprises on your bill — and without removing anything from your phone. 🔗 Related articles: ** → Can I use my GoMoWorld eSIM and my home SIM at the same time?  → Will my home operator charge me if I make calls or receive texts while using GoMoWorld? → Can I use apps like WhatsApp and FaceTime with my GoMoWorld eSIM?

Question 17

Will my home operator charge me if I make calls or receive texts while using GoMoWorld?

Accepted Answer

When you’re abroad using GoMoWorld for data, your home SIM card is still responsible for calls and texts unless you take some simple precautions. Depending on your mobile plan, your home operator might apply roaming fees for calls or SMS made or received outside your home country. To avoid unexpected charges: Turn off roaming for your home SIM’s data  in your phone settings (this won’t affect calls or texts). Rely on internet-based apps like WhatsApp, FaceTime, or Messenger for calls and messages — these use your GoMoWorld data and won’t incur roaming fees.\ If you want to fully avoid charges, you can also  put deactivate completely your home SIM , and stay connected only through GoMoWorld’s data (you won’t receive regular calls or texts anymore). Our goal is to keep you connected while helping you avoid surprises on your bill! 🔗 Related articles:  → Can I use my GoMoWorld eSIM and my home SIM at the same time? → Can I use apps like WhatsApp and FaceTime with my GoMoWorld eSIM? → Do I need to remove my physical SIM card to use GoMoWorld?

Question 18

Can I schedule my plan to start at a specific date and time?

Accepted Answer

Yes! GoMoWorld lets you schedule your plan to start automatically at a future date and time - no need to be connected to the internet when your plan starts. How to schedule your plan: After your eSIM is installed, open the GoMoWorld app. Tap  "Schedule for later"  when prompted. Choose your start date, time, and timezone (you can search for your destination city to find the right timezone). Confirm - your plan will start automatically at the selected time. Good to know: Your plan starts automatically in the background - you don't need to be online at that moment. You can choose any timezone to match your destination (e.g. select New York if you're travelling to the US East Coast). You can change or cancel your scheduled start at any time before it begins. Your eSIM must be installed on your device at the scheduled time for the plan to start. If your eSIM is deleted before the scheduled time, the start will be cancelled - but your plan remains available and can be activated or rescheduled at any time. 🔗  Related articles: → How do I buy and start a plan? → What happens if I delete my eSIM before my scheduled plan starts? → Can I change or cancel a scheduled plan start?

Question 19

How do I use a promo code?

Accepted Answer

You can enter a promo code at checkout, whether you’re on the website or in the app: Select your destination and plan. On the checkout screen, enter your  promo code  in the “+ Promo” field. If the code is valid, the discount will apply automatically. ⚠️ Important to know: Promocodes cannot be cumulated with other promotions or with the referral program, you’ll be asked to select which offer you’d like to use.  🔗 Related articles: → How do I create an account?

Question 20

Do I need to download the app if I made a purchase on the website?

Accepted Answer

Yes – whether you buy on the website or directly in the app, you’ll  always need to download the GoMoWorld app  to install your eSIM and use our service. No QR codes or any other methods can be used to install the GoMoWorld eSIM. After purchasing: Download the app  on your phone. Log in with the  same email you used at checkout . Tap  “Install”  from the homepage of the app to install your eSIM. 🔗  Related articles :  → How do I install my eSIM?

Question 21

Can I use GoMoWorld if my phone is carrier-locked?

Accepted Answer

Unfortunately, no. Your phone must be  unlocked  to use an eSIM from GoMoWorld. If your phone is locked to a specific mobile carrier, you’ll need to contact them to request an unlock. This is usually pretty quick. In some countries e.g, Canada, Chile, China, Israel and Singapore it is illegal for providers to sell SIM locked devices and they are required to unlock the phone for you. In other countries you may be required to pay a fee or the balance of a contract if the phone was bought as part of a contract plan. 🔗 Related articles: → How do I check if my phone is eSIM-compatible?

Question 22

What is GoMoWorld and how does it work?

Accepted Answer

GoMoWorld is a travel eSIM app that lets you stay connected in over 200 destinations without the hassle of changing SIM cards or hunting for local providers. Whether you're traveling for work or vacation, GoMoWorld helps you get mobile data in just a few taps. Here’s how it works: Choose your destination and plan  – You can do this from our  website  or directly in the  GoMoWorld app . Download the GoMoWorld app  – It's available on  iOS  and  Android . If you purchased your plan online,  log in with the same email you used for sign in to retrieve your plan . Install your eSIM  from the app's homepage. It only takes a minute – no QR code needed. GoMoWorld uses local or regional networks for fast, secure, and reliable data. And yes, you can still use your regular SIM for calls or texts while using GoMoWorld for data. 🔗  Related articles : → How do I install my eSIM?  → Is my phone compatible with GoMoWorld?

Question 23

Will WhatsApp, iMessage and FaceTime still work with GoMoWorld?

Accepted Answer

Yes — all major messaging apps like WhatsApp, iMessage and FaceTime work perfectly while using GoMoWorld. ✅ You keep your existing accounts and conversations. ✅ WhatsApp still uses your main phone number. ✅ FaceTime and iMessage remain linked to your Apple ID or phone number. 💡 Since GoMoWorld is a data-only eSIM, your regular SIM still handles texts or calls (if needed). 🔒 Don’t worry — GoMoWorld doesn’t change your phone number or affect your installed apps. 🔗 Related articles: → Can I use my GoMoWorld eSIM and my home SIM at the same time?  → Do I need to remove my physical SIM card to use GoMoWorld?  → Will my home operator charge me if I make calls or receive texts while using GoMoWorld?

Question 24

When can I install my eSIM?

Accepted Answer

You can install your GoMoWorld eSIM  right after purchase  — there’s no need to wait! Simply open the GoMoWorld app and follow the steps on screen.  If you purchased online, don’t forget to login using the same email you used for purchase and install your eSIM immediately. Important things to keep in mind: You  need a good internet connection  to install your eSIM successfully. Be patient! Sometimes the download of the eSIM can take up to a few minutes. Installing your eSIM  does NOT start your plan .  Your plan only starts when you click on the “Start” button on the homepage of the app whenever convenient for you and your trip. Plans  do not expire until you activate them , so you can safely install your eSIM now and activate your plan later — whenever you’re ready to use it. Once installed,  do not delete your eSIM  from your phone: your GoMoWorld eSIM will work in 200+ destinations with the same eSIM. 🔗 Related articles: → How do I install my eSIM?  → Can I install the same eSIM twice or on another device?

Question 25

How do I enable roaming on Android (Google Pixel and Oppo)?

Accepted Answer

In order to use your GoMoWorld plan on your Google Pixel device, you need to activate Roaming to allow you to connect abroad. First go to Settings and click Network and Internet Select SIMs Click on the GoMoWorld eSIM Ensure that “Roaming” is activated as shown below

Question 26

How do I enable roaming on iOS?

Accepted Answer

In order to use your GoMoWorld plan on your Apple device, you need to activate Roaming to allow you to connect abroad. Go to Settings and tap “Cellular”. Tap on your GoMoWorld eSIM If you didn’t name it “GoMoWorld” during eSIM installation, it may appear as “Travel,” “Secondary,” or something similar. You can identify it because the number usually begins with several zeros (e.g., 00000…). Ensure that “Data Roaming” is activated as shown below. Pro tip: you should deactivate “Data Roaming” on your home SIM to avoid any bad surprises with your home provider

Question 27

How do I enable roaming on Android (Samsung, Motorola, …)?

Accepted Answer

In order to use your GoMoWorld plan on your Samsung device, you need to activate data roaming to allow you to connect abroad. Go to Settings > Connections > SIM card manager and ensure GoMoWorld is toggled on and Mobile Data is configured with GoMoWorld eSIM.  Calls and messages should remain on your physical SIM or on the eSIM corresponding to your main phone number. Go to Settings > Connections > Mobile networks and toggle on Data Roaming

Question 28

How do I install a GoMoWorld eSIM on Android (Samsung, Motorola, …)?

Accepted Answer

Reminder before you start: To install your GoMoWorld eSIM, make sure you have: An internet connection (Wi-Fi or mobile data) A compatible device (see Which devices support eSIM ?) A GoMoWorld account with at least one active plan (see How do I buy and start a plan?) Step-by-step installation After purchasing your plan, open the GoMoWorld app   If not logged - in, login using the same credentials you used for purchase Tap the  “INSTALL ESIM”  button on the home screen. The app will now generate your eSIM. This can take up to 2 minutes depending on your internet speed. You need to authorize ie.eir.gomoworld to access the eUICC (an eUICC is the approval method required to allow an eSIM to work on your handset) profile on your device.  If another eSIM is currently active, your phone may ask you to  temporarily disable it  to proceed. You can re-enable it later if needed.  \ Once the eSIM installation is complete, you will be asked to check your device settings. Please check the following points: Go to Settings > Connections > SIM card manager and ensure GoMoWorld is toggled on and Mobile Data is configured with GoMoWorld eSIM.  Calls and messages should remain on your physical SIM or on the eSIM corresponding to your main phone number.  Go to Settings > Connections > Mobile networks and toggle on Data Roaming  Go to Settings > Connections > Mobile networks > Access Point Names, select GoMoWorld eSIM (a) on the figure and enable eir Data Access Point Name (b) on the figure    Go to Settings > Connections > Mobile networks > Network operators, select GoMoWorld eSIM (a) on the figure and toggle on “Select Automatically” (b) on the figure.  Important notes: Installing your GoMoWorld eSIM  does not start your data plan —you must activate the plan manually in the app when you’re ready to travel. You  cannot install the eSIM via QR code ; installation must be done through the GoMoWorld app only. If you delete your eSIM from your device, it cannot be reinstalled, but you can install a new one as long as your plan is active.

Question 29

How do I install a GoMoWorld eSIM on iPhone (iOS)?

Accepted Answer

Reminder before you start: To install your GoMoWorld eSIM, make sure you have: An internet connection (Wi-Fi or mobile data) A compatible device (see Which devices support eSIM ?) A GoMoWorld account with at least one active plan (see How do I buy and start a plan?) eSIM installation guide step-by-step: After purchasing your plan, open the GoMoWorld app  If not logged - in, login using the same credentials you used for purchase Click on the  eSIM installation button . Your GoMoWorld eSIM will be prepared in the background. This can take up to 2 minutes. Once ready, your device will prompt you to  Activate eSIM . Tap  Continue  to proceed.   On the next screen, you will see your GoMoWorld (eir) eSIM profile ready to be installed on your iPhone. Tap  Continue  again.   Your GoMoWorld eSIM is now active on your iPhone. Tap  Done  to finish this part.   You will be asked to  choose a label  (name) for your GoMoWorld eSIM to help you identify it easily. After choosing, tap  Continue .    In the next steps, you will be asked a few questions. Always choose your home number Select your  home number as the default line  for calls and messages. Select your  home number for iMessage and FaceTime . Select your  home number as the default line for Mobile Data  if you're still in your home country. If you're already at your destination, you need to choose your GoMoWorld eSIM for Mobile Data Do not enable  “Allow Mobile Data Switching.” Tap  Continue . Choose your  home number as the preferred line for contacts , then tap  Continue .     eSIM set up guide step-by-step: Open  Settings > Mobile Data  on your iPhone. Select your  GoMoWorld eSIM  from the list of lines. Toggle ON Data Roaming  at the bottom of the page to enable data use abroad with GoMoWorld.  Important notes: Installing your GoMoWorld eSIM  does not start your data plan —you must activate the plan manually in the app when you’re ready to travel. You  cannot install the eSIM via QR code ; installation must be done through the GoMoWorld app or website only. If you delete your eSIM from your device, it cannot be reinstalled, but you can install a new one as long as your plan is active.

Question 30

Do I need an internet connection to install the eSIM?

Accepted Answer

Yes. A stable  Wi-Fi or mobile data  connection is required to install your GoMoWorld eSIM. We recommend doing it  before departure , while you still have a reliable connection. ❗Important: Installing your eSIM doesn’t mean your plan has started. You’ll activate your plan later in the app — and the countdown only begins once you do. So feel free to install your eSIM in advance, no need to wait! 🔗 Related articles:  → How do I install a GoMoWorld eSIM on iOS? → How do I install a GoMoWorld eSIM on Android (Samsung, Motorola, …)? → How do I install a GoMoWorld eSIM on Android (Google Pixel, Oppo)?

Question 31

Can I reuse my eSIM for future travel?

Accepted Answer

Yes!  Once you’ve installed your GoMoWorld eSIM on your device, you can  reuse it for future trips —no need to reinstall a new eSIM every time you travel. Here’s how it works: Your GoMoWorld eSIM stays active on your device, even after a data plan expires. You can simply  purchase a new data plan  for your next destination directly in the app. The new plan will be loaded onto the same eSIM, ready to use as soon as you arrive.\ 🌍 One eSIM, multiple trips: Whether you're traveling to a single country or multiple destinations, your  eSIM will be the same. Just choose your destination and activate the plan when you need it. ✅  Tip:  Don’t delete your GoMoWorld eSIM after your trip—keep it installed so you’re ready to go next time without any setup hassle.You can however deactivate the SIM while you wait for the next trip! 🔁 Travelling back and forth between countries? No problem. If you’re traveling back and forth between countries, you can activate plans for each destination in advance. As long as you have an active plan for the country you're in, your GoMoWorld eSIM will automatically connect to the local network — no manual setup required. Need help managing your plans? You can view, activate, or top up your data at any time through the GoMoWorld app.

Question 32

Can I use mobile data and hotspot/tethering with GoMoWorld?

Accepted Answer

Yes , GoMoWorld eSIMs fully support both mobile data usage and personal hotspot/tethering functionality. Once your GoMoWorld eSIM is installed and active on your device, you can use it just like a regular mobile data connection. This includes enabling the  hotspot or tethering feature  on your phone to share your data with other devices such as laptops, tablets, or other phones. ✅ How to use hotspot/tethering with GoMoWorld: Make sure your device’s mobile data is set to use the GoMoWorld eSIM. Go to your phone’s settings and enable  Personal Hotspot  or  Tethering . Connect your other device using Wi-Fi, Bluetooth, or USB—just like you would with any regular mobile network.\ This functionality is supported on both  iOS  and  Android  devices, with no additional charges or restrictions from GoMoWorld.

Question 33

What should I do when I return to my home country?

Accepted Answer

When you return home after using GoMoWorld abroad, it's simple to switch back to your regular mobile network. Here's what to do: ✅ Steps to follow: **Switch your mobile data back to your primary SIM**Go to your device’s mobile settings and select your regular SIM as the preferred line for mobile data. **Switch back to automatic network selection**If ever you went for manual network selection, make sure to switch back to automatic search of the network on your GoMoWorld eSIM. **Turn off the GoMoWorld eSIM (optional)**You don’t need to delete it! Just  disable it  in your settings while you wait for your next trip. You'll juste have to buy a new plan in the app when you're ready to travel again.\ 💡  Tip:  If you experience issues switching back, restart your phone or toggle airplane mode briefly to reset the connection.

Question 34

When does my GoMoWorld data plan start?

Accepted Answer

Your GoMoWorld data plan begins  the moment you activate it in the app , which starts the countdown of your plan’s validity (e.g., 7 days, 30 days). What this means for you: You can  purchase and install your eSIM  ahead of time, even before your trip (you will need internet to do that). You can also  activate your plan while still at home  to get everything ready in advance. This way you’ll be connected to the internet right when the plane lands. The countdown won’t begin until you click on the start button to activate your plan , and  data usage won't start until your device connects to a local network  abroad.\ 📱 Example: If you purchase a 7-day data plan for Italy today but don’t travel until next week, you can install your eSIM now and activate the plan just before departure. The 7-day countdown starts from the moment of activation, and your data only begins being used once your phone connects to a local Italian network using the GoMoWorld eSIM. ✅  Tip:  Before you travel, make sure your GoMoWorld eSIM is correctly installed and that your device settings are ready—especially  data roaming should be turned ON . This ensures a seamless connection upon arrival. You can monitor your  data usage , remaining  validity period , and  destination coverage  anytime directly within the GoMoWorld app.

Question 35

Can I combine multiple country or regional plans?

Accepted Answer

Yes! You can purchase several GoMoWorld plans - whether they cover  individual countries  or  entire regions  (like Europe or North America) - on the same eSIM! If you're traveling through multiple countries: You can activate multiple plans at the same time, for different destinations Or activate a  regional plan  that works across borders 📦 Example: A Europe plan will keep you connected while traveling through France, Germany, and Spain — without having to do anything. Or you can also activate separate plans for each country — like one for France and one for Germany — and it will work just as smoothly. As long as you have an active plan for the country you're in, your GoMoWorld eSIM will automatically connect to the local network — no manual setup required. 🔗 Related articles:  → How do I buy and start a plan?  → Can I reuse my eSIM for future travel?

Question 36

Can I use GoMoWorld on airplanes or in remote areas?

Accepted Answer

GoMoWorld works in over  200 countries and regions , but only where there’s  local mobile network coverage , as we rely on our local partners to provide data. At this stage,  ❌ It  does not work on airplanes ❌ It may not work in remote or mountainous areas or any other areas with no signal However, we do have coverage on some Cruise ships, full details can be found  here

Question 37

How do I use GoMoWorld while traveling?

Accepted Answer

Once your eSIM is installed and your plan activated,  you don’t have to do anything  — your phone will automatically connect to one of our local partner networks when you arrive at your destination. Just make sure: Data Roaming is ON for your GoMoWorld eSIM GoMoWorld is set as your data line You can check or change these settings in: Settings > Mobile Network (Android) Settings > Cellular > Mobile Data (iOS) 📱 Manage everything in the app: install your eSIM, monitor usage, activate plans, or top up. 🔗 Related articles:  → How do I enable roaming on iOS?  → How do I enable roaming on Android (Samsung, Motorola, …)?

Question 38

Will I keep my WhatsApp / iMessage while using GoMoWorld?

Accepted Answer

Absolutely! Apps like: WhatsApp iMessage FaceTime Telegram / Messenger / Instagram DMs … all work over GoMoWorld’s mobile data, and keep your home line as an identifier. They remain connected to your usual phone number, even if your home SIM is disabled — because these apps use your internet connection, not your mobile carrier. 🔗 Related articles: → Will my regular SIM still work while using GoMoWorld? → Can I receive calls and SMS on my main number while using an eSIM?

Question 39

How does GoMoWorld handle overlapping plans (country + regional + world)?

Accepted Answer

GoMoWorld is smart enough to manage multiple plans — whether they cover a  specific country , a  region  (like Europe or Asia), or the  entire world . Here’s how priority works when more than one plan is available for the country you’re in: ✅ Data will always be used in the following order: Country-specific plan  (highest priority) Then  Regional plan Finally,  World plan So if you're in Spain and you have both a  Spain plan  and a  Europe plan , GoMoWorld will use the  Spain plan first . 🔁 What if a country is included in multiple active plans? If you have two active plans that both include the country you're currently in (e.g. a  North America plan  and a  Latin America plan , and you're in Mexico): The app will use  whichever plan was activated first . 🔗 Related articles:  → Can I combine multiple country or regional plans?  → Can I reuse my eSIM for future travel?

Question 40

Can I receive calls and SMS on my main number while using an eSIM?

Accepted Answer

Yes — as long as your regular SIM (physical or eSIM) is  active , you’ll continue receiving calls and texts / SMS on your main number. Note that your  home carrier may charge roaming fees  for calls/texts while abroad. To avoid this, you can use  internet apps  like WhatsApp, FaceTime, or Messenger, all supported by GoMoWorld data. Don't forget to turn off data roaming on your home SIM to avoid bad surprises. 🔗 Related articles:  → Will WhatsApp, iMessage and FaceTime still work with GoMoWorld?  → Will my regular SIM still work while using GoMoWorld?

Question 41

Is there a plan that works in the USA + Mexico + Canada / entire Europe / Asia?

Accepted Answer

Yes! GoMoWorld will soon offer  regional plans  that cover multiple countries with a single eSIM. Here are some examples: 🇺🇸🇨🇦🇲🇽  North America plan : works seamlessly across the USA, Mexico, and Canada 🇪🇺  Europe plan : includes most EU countries + UK, Switzerland, etc. 🌏  South East   Asia plan : covers top destinations like Thailand, Vietnam, Indonesia, Philippines and more 🌏  Latin America : covers top destinations like Brazil, Argentina, Colombia and more You will also be able to get a  World plan  that covers 130+ destinations globally — ideal for round-the-world trips or frequent travelers. ✅ With regional or world plans: you stay connected across borders with no interruptions 🔗 Related articles:  → Can I combine multiple country or regional plans?

Question 42

What payment methods are accepted?

Accepted Answer

You can pay securely with: Credit or debit card (Visa, Mastercard, Discover, Amex) Apple Pay or Google Pay 📦 All payments are one-time — no subscriptions or auto-renewals. 🚫 Bitcoin or other cryptocurrencies are not supported at this time. 🔗 Related articles:  → How do I buy and start a plan?

Question 43

Where can I access my previous purchases?

Accepted Answer

You’ll find all your past plans, payment history and invoices in the app: Open the GoMoWorld app Go to  Account > Order History You’ll see dates, destinations, and plan details and access invoices.

Question 44

How do I change my billing country or tax information?

Accepted Answer

You can edit your billing country, or invoice name in the app under  Settings > Account  — before making a purchase. 📌  Note : Once a purchase is completed, the invoice is generated automatically and can’t be changed afterwards. Make sure your details are correct before you check out.

Question 45

How do I delete my credit card information?

Accepted Answer

When you make a payment on GoMoWorld, your credit card is  automatically saved  for faster future checkouts. 🔒 Is my payment information secure? Absolutely. Your payment details are fully encrypted and securely processed by a leading global payment provider.  GoMoWorld  does not store or have access to your full card number or any sensitive payment data  — everything is handled externally by a trusted and certified payment platform. Can I delete my saved card? Yes. To ensure smoother payments, your card is saved temporarily during checkout – but you can remove it right after if you prefer. Here’s how: Open the GoMoWorld app Choose any plan On the  checkout screen , under “Select your payment method,” tap  “Change” You’ll now see your saved card Tap  “Delete”  next to the card to remove it from your account 💡 You can add a different card at any time during a future purchase. 🔗 Related articles:  → What payment methods can I use?

Question 46

Can I get an invoice for my purchase?

Accepted Answer

Yes — you can download your invoice directly from the app. 🧾 After each successful purchase, your invoice will be available in  Settings > Order History .  If you need it to include your  name ,  company , or  tax details , make sure to fill in your billing information  before checkout  in  Settings > Account . 📌  Note:  Invoices are not sent by email.

Question 47

What happens if a payment fails?

Accepted Answer

Don’t worry — if your payment is declined: You won’t be charged You can try again with a different payment method Make sure you have internet access to make payments.  If the issue persists, contact your bank or reach out to our support team for help.  🔗 Related articles:  → How do I contact GoMoWorld support?

Question 48

What currencies can I pay in?

Accepted Answer

GoMoWorld accepts payment in the following currencies: Euro (€ EUR), US Dollar ($ USD) and British Pound (£ GBP). Your currency is set automatically based on your country. You can change it at any time, either in the app settings or on the website, using the currency selector at the top of the page. Once your currency is set, all prices shown, your payment and your invoice are expressed in that currency. GoMoWorld doesn't apply any conversion fee on its side. If your card's currency differs from your billing currency, your bank may apply its own conversion fees, as with any purchase abroad.

Question 49

What currency will I be refunded in?

Accepted Answer

If you're refunded, the refund is made in the same currency you used for your original payment. For example, if you paid $5, you'll be refunded $5, regardless of the exchange rate at the time of the refund. The transaction is neutral for you, no conversion fees, no loss from currency exchange.

Question 50

Which currency will I be charged in?

Accepted Answer

You can now pay for your GoMoWorld plans in Euro (€ EUR), US Dollar ($ USD) or British Pound (£ GBP). Your currency is set automatically based on your country, but you can change it at any time in the app settings, or on the website using the currency selector at the top of the page. Your payment method is charged directly in that currency. GoMoWorld doesn't apply any conversion fee. If your card's currency doesn't match your billing currency, your bank may still apply its own conversion fees.

Question 51

I can’t connect to the Internet (Android)

Accepted Answer

Follow these steps to ensure your GoMoWorld plan is active and working correctly on your Samsung device: Make sure your GoMoWorld eSIM is enabled Go to  Settings > Connections > SIM card manager Verify the eSIM labeled  GoMoWorld  is enabled Note: Android devices typically support up to 4 installed eSIMs. If you have more than 4 and experience connectivity issues, try deleting older eSIMs—it often resolves the problem. Set GoMoWorld as your mobile data line In  Settings > Connections > SIM card manager > Preferred SIM cards , set  Mobile Data  to your GoMoWorld eSIM Enable Data Roaming Go to  Settings > Connections > Mobile networks  (For Samsung and Motorola) Go to Settings > Network and Internet > SIMS > GoMoWorld eSIM (for Google Pixel and Oppo) Toggle  Data roaming  ON → See: [How do I enable roaming on Android (Google Pixel, Oppo)?] → See: [How do I enable roaming on Android (Samsung, Motorola, …)?]  Check your APN settings Go to  Settings > Connections > Mobile networks > Access Point Names Select your GoMoWorld eSIM profile Make sure the APN is set to  data.myeirmobile.ie  (Eir Data Access Point Name) → See: [How do I install a GoMoWorld eSIM on Android (Google Pixel, Oppo)?] → See: [How do I install a GoMoWorld eSIM on Android (Samsung, Motorola, …)?] Check your mobile network coverage Ensure you’re in an area with sufficient signal If coverage is weak, try manually selecting a different operator:  Settings > Connections > Mobile networks > Network operators Note: Network search and selection may take a few minutes, so please be patient Verify your active plan Open the GoMoWorld app and verify that you have a  valid plan for the country or region  you’re in and  that you started your plan  → See: [How do I buy and start a plan?]

Question 52

I can’t connect to the Internet (iOS)

Accepted Answer

If you're having trouble connecting on your iPhone, follow these steps to make sure your GoMoWorld eSIM and data plan are set up correctly: Make sure your GoMoWorld eSIM is enabled Go to  Settings > Mobile Data Look for the eSIM label you chose during installation (e.g. “GoMoWorld”). It may appear as “Travel,” “Secondary,” or something similar. You can identify your GoMoWorld eSIM because the number usually begins with several zeros (e.g., 00000…). If you have multiple eSIMs, double-check that the correct GoMoWorld eSIM is turned on  → See: [How do I install an eSIM on iOS?] Set GoMoWorld as your Mobile Data line In  Settings > Mobile Data , set your GoMoWorld eSIM as the active line for  Mobile Data → This ensures your iPhone uses GoMoWorld for internet access  Turn on Data Roaming for GoMoWorld Go to  Settings > Mobile Data > [Your GoMoWorld eSIM] Scroll down and  toggle on “Data Roaming”  → See: [How do I activate roaming on iOS?] Check your APN settings Go to  Settings > Mobile Data > [Your GoMoWorld eSIM] > Mobile Data Network Make sure the APN is set to: data.myeirmobile.ie  → This is required for data to work properly  Check your mobile network coverage If you're in an area with weak signal, GoMoWorld might not connect Try manually selecting a different local network in:  Settings > Mobile Data > [Your GoMoWorld eSIM] > Network Selection ⚠️ Note: The network search and selection process can take some time—sometimes up to a few minutes—so please be patient while your device scans for available networks. Make sure you have an active plan for your location Open the GoMoWorld app and verify that you have a  valid plan for the country or region  you’re in and  that you started your plan → See: [How do I buy and start a plan?] ✅ If all of the above is configured correctly, your GoMoWorld plan should work instantly on your iPhone. Need help? Contact support from the app.

Question 53

The eSIM fails to install

Accepted Answer

If your eSIM installation doesn't go through, don’t worry — this can sometimes happen due to a temporary glitch. Here’s what to do: Force close the GoMoWorld app completely (this can be done by swiping up to close the app) Reopen the app and try the installation again This simple refresh often solves the issue. If the problem persists, make sure you have a stable internet connection and that your device is compatible with eSIMs.  Still stuck? Reach out to our support team — we’re here to help!

Question 54

I see “eSIM inactive” in the app

Accepted Answer

This message can appear if your GoMoWorld eSIM has been disabled in your device settings To use your GoMoWorld travel data, you’ll need to (re)activate your GoMoWorld eSIM when this message appears in the app. To (re)activate your GoMoWorld eSIM: On iOS: Open  Settings  and tap  Cellular Look for the eSIM label you chose during installation (e.g. “GoMoWorld”). It may appear as “Travel,” “Secondary,” or something similar. You can identify your GoMoWorld eSIM because the number usually begins with several zeros (e.g., 00000…). Turn the line  On Make sure  Data Roaming  is enabled On Android (Samsung, Motorola, …) Open  Settings  and tap  Connections Go to  SIM Card Manager Toggle on your GoMoWorld eSIM to enable it Confirm by tapping  OK  (Turn on eSIM) Under  Preferred SIM card , tap  Mobile Data  and select your GoMoWorld eSIM On Android (Google Pixel, Oppo) Open  Settings Go to Network and Internet > SIMs   Select your GoMoWorld eSIM Toggle  Data roaming  ON That’s it! Your eSIM is now active and ready to use your GoMoWorld plan. You’re good to go!

Question 55

My eSIM was installed but it doesn’t work

Accepted Answer

If eSIM installation is completed but you have no connection: Ensure your plan is activated in the app Check that GoMoWorld is selected for mobile data in your phone's settings Make sure data roaming is on in your phone's settings Check that you're in a country included in your plan Still not working? Contact support from within the app. 🔗 Related articles:  → How do I buy and start a plan?  → Can I reuse my eSIM for future travel?

Question 56

The eSIM worked before but stopped suddenly

Accepted Answer

If your GoMoWorld eSIM suddenly lost connection: ✅ Try the following: Check if your plan is still  active  in the app (you can refresh your data consumption by clicking on the small pink arrows) this will confirm if you are not  running out of allowance or time  on your plan Verify your device settings:  Mobile Data  and  Data Roaming  are ON Switch on Airplane mode and off or Restart your phone Make sure GoMoWorld is still set as your * data line  * If that doesn’t help, contact our support team directly from the app

Question 57

I have installed my eSIM but my device says it is not compatible (Oppo)

Accepted Answer

In some instances where a GoMoWorld eSIM has been installed but deactivated an Oppo device may present a GoMoWorld is not compatible for this device banner. To resolve this issue, we advise you to follow the below steps. Go to your device settings and select Sim Card & mobile data You will see your eSIM set to off, you will need to click on the button highlighted to enable your eSIM  You will then need to click Enable on the pop up to confirm  Once enable is selected you will now be able to access your GoMoWorld app and use the GoMoWorld service.

Question 58

My data seems slow or unstable

Accepted Answer

GoMoWorld relies on multiple local roaming partners to provide data across the world (up to 4 roaming partners per country and 3 on average). Good news is that GoMoWorld is full speed all the way, no throttling or limit on your data allowance. However, data speed can vary depending on: Local network coverage Congested zones (e.g., airports, stadiums) Signal strength indoors If your data seems slow or fails to connect to the highest speed available in your destination, try: Switching to airplane mode, wait for 10 secondes, then switching it off. Rebooting your phone Manually selecting a different local network in:  Settings > Mobile Data > [Your GoMoWorld eSIM] > Network Selection ⚠️ Note: The network search and selection process can take some time — sometimes up to a few minutes — so please be patient while your device scans for available networks, please contact customer care to enquire about available local partners for your destinations. If you're still having issues, contact support — we’ll check your network and suggest the best local operator if multiple are available.

Question 59

How do I transfer my eSIM to a new phone?

Accepted Answer

If you’ve changed phones (lost, stolen, upgraded…), don’t worry — your GoMoWorld account and plan is still safe. Here’s what to do: Download the GoMoWorld app  on your new phone Log in with the  same login method  as before This will retrieve your account with past and active plans.  The old eSIM will be automatically  deactivated The app will prompt you to  install a new eSIM  on your new phone ✅ You don’t need to buy a new plan — as long as your plan is still active, you can reinstall your eSIM on your new device. If no plan is available or active, you’ll be able to download your eSIM on your next purchase!

Question 60

Can I use GoMoWorld for business travel?

Accepted Answer

Absolutely. Many of our users rely on GoMoWorld for international business trips. With GoMoWorld, staying connected abroad is fast, professional, and hassle-free. You can: Buy a plan instantly  from the app, anytime — even on the go Get invoices  with VAT information for easy expense reporting Use your eSIM across multiple destinations  during the same trip, without switching plans\ Whether you're traveling for meetings, conferences, or managing international teams, GoMoWorld helps you stay online with reliable, high-speed data in over 200 destinations. * Interested in a partnership or a solution for your business?*  👉 Reach out to us at  support@gomoworld.com  — we’d love to hear from you. 🔗 Related articles:  →  Can I get an invoice for my purchase?

Question 61

Can I make calls or send SMS with GoMoWorld?

Accepted Answer

No. GoMoWorld is a  data-only  eSIM. It does not come with a phone number, so you cannot use it for traditional calls or SMS. But you can use apps like: WhatsApp iMessage FaceTime Telegram Signal  … for calls and messages using your GoMoWorld data.

Question 62

How do I contact GoMoWorld support?

Accepted Answer

Need help? We’re here for you. The  easiest and fastest way to get support  is directly through the GoMoWorld app: Open the GoMoWorld app Tap  Settings > Contact us Send us your question, and our support team will get back to you as soon as possible\ You can also email us directly at  support@gomoworld.com .\ To help us assist you faster, please remember to include your  GoMoWorld Account Number  — you'll find it in the app under  Settings , right at the top of the screen. Before reaching out, feel free to check our  FAQ section  — we’ve answered many common questions there, from plan activation to troubleshooting and billing. We’re always happy to help!

Question 63

Does GoMoWorld work on cruise ships?

Accepted Answer

Yes! GoMoWorld now offers dedicated cruise data plans, designed to keep you connected while sailing. What's included: 1 GB of data Valid for 24 hours from activation Available on 27+ cruise lines worldwide Supported cruise lines : AIDA Cruises, Ambassador Cruise Line, Carnival Cruise Line, Celestyal Cruises, Costa, CroisiEurope, Cruise & Maritime Voyages, Crystal Cruises, Cunard Line, GNV Grandi Navi Veloci, Grimaldi Lines, Grupo Vidanta, Marella Cruises, Minoan Lines, Moby, Mystic Cruises, Nemo, P&O Cruises, Phoenix Reisen, Ponant, Scenic Eclipse, Star Clippers, Swan Hellenic, TUI Cruises, Tirrenia, Unity, Ventouris Ferries, Viking Ocean Cruises. How it works: Cruise ships use specialised maritime networks (different from land-based mobile networks). Our new cruise plans are designed specifically for these networks, so you can browse, message and stay in touch with loved ones even when you're out at sea, far from any port. Important to know: Cruise plans are separate from our standard country and regional plans Coverage is available on supported cruise lines only — check the list of compatible companies  here  or above before purchasing Need help choosing the right plan? Chat with our support team - we're here to help.

Question 64

Will using an eSIM drain my battery faster?

Accepted Answer

No — using an eSIM has no significant impact on your device’s battery life compared to a physical SIM.  Both types of SIM serve the same function and consume similar amounts of power when active. If you're using  both your regular SIM and your eSIM at the same time  — for example, keeping your home SIM active for calls and texts while using your GoMoWorld eSIM for data — your phone will manage two network connections in parallel. This may result in a  slight increase in battery usage , but in most cases, the difference is  minimal and barely noticeable . Modern smartphones are designed to handle dual SIM setups efficiently. Unless you're in an area with poor signal (which forces your phone to work harder to stay connected), battery life should remain largely unaffected. So you can enjoy the flexibility of dual SIM functionality — without worrying about your battery draining faster.

Help/FAQ

Getting Started with GoMoWorld

Installing and Using Your GoMoWorld eSIM

Travel Tips & Usage Abroad

Payments, Invoices & Account Settings

Troubleshooting

About GoMoWorld