Help/FAQ

Here are the steps you should check to ensure that your GoMoWorld plan is working properly on your iOS device:

1. Check your eSIM is enabled (see section GoMoWorld displays “eSIM activation required”)
   – The eSIM is labelled with tjhe name you chose at eSIM installation. See section How do I install an eSIM? (iOS)
   – Please make sure you enabled the correct eSIM (in case you have several GoMoWorld eSIMs)\
2. Check in Settings > Mobile Data that your device is configured to use GoMoWorld GoPlan (eSIM) for data. Mobile Data should use your GoMoWorld eSIM.
   
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3. Check that Data Roaming is enabled on your GoMoWorld eSIM. To do this, check in Settings > Mobile Data > press on your GoMoWorld eSIM in SIMs section. Toggle on “Data Roaming” at the end of the list.
   Se. section How do I activate Roaming? for more details.
   
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4. Check the APN used by your phone in Settings > Mobile Data > press on your GoMoWorld eSIM in SIMs section > Mobile Data Network. Make sure the APN is set to “data.myeirmobile.ie”.
   
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5. Check that you are in range of a mobile network : if there is not enough coverage in your location, your GoMoWorld service won’t be able to work correctly. You may then select another operator in Settings > Mobile Data > press on your GoMoWorld eSIM in SIMs section > Network Selection\
6. Check that you have an active plan for the country / region you are located.
   Cf. section How do I buy and start a plan ?