Help/FAQ
My GoPlan won’t start/keeps loading
After starting a plan, if your GoMoWorld app remains on the following screen for more than one minute, please contact GoMoWorld Support:
To contact us, go to the GoMoWorld app settings and select Contact Us.
From here, select “I have an issue with my GoPlan option” and complete all fields on the form. We will review your request and respond to you as soon as possible with a solution.
I can’t connect to the Internet (Google Pixel)
I can’t connect to the Internet (iOS)
I can’t connect to the Internet (Oppo)
I can’t connect to the Internet (Samsung)
I have installed my eSIM but my device says it is not compatible (Oppo)
My device is eSIM-compatible but eSIM installation fails
My GoPlan won’t start/keeps loading
The GoMoWorld app displays “eSIM Activation Required”
My GoPlan won’t start/keeps loading
After starting a plan, if your GoMoWorld app remains on the following screen for more than one minute, please contact GoMoWorld Support:
To contact us, go to the GoMoWorld app settings and select Contact Us.
From here, select “I have an issue with my GoPlan option” and complete all fields on the form. We will review your request and respond to you as soon as possible with a solution.
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.