Help/FAQ

Reminder! To download your GoMoWorld eSIM, you need three things. Top tip – do this before you depart for the quickest way to get going:

• an internet connection (i.e. Wifi or other mobile data connectivity)
• a compatible handset (see section “Is my device compatible ?“)
• a GoMoWorld account and at least one purchased Plan (see Section “How do I buy and start a GoPlan ?“)

GoMoWorld eSIM must be installed from the GoMoWorld app. For instance, it’s not possible to add a GoMoWorld eSIM from the device settings menu:

“Add mobile plan” with a QR-code.

To install an eSIM on your Oppo device, follow these steps:

After purchasing your first GoPlan, the GoMoWorld app will direct you to install an eSIM with a dedicated button “INSTALL ESIM”

Pressing the “INSTALL ESIM” button will begin the process of creating your GoMoWorld eSIM

This process can take up to 2 minutes depending on your internet connection. Once your eSIM has been created, you’ll be prompted by your device to complete your GoMoWorld eSIM installation.

You need to allow the GoMoWorld app access on your device to allow your eSIM to be installed on your device.

Once the eSIM installation is complete, you will be asked to check your device settings. Please check the following points:

In the GoMoWorld app you will see a pop up message asking you to turn on data roaming on the eSIM – Click Turn On

You will then be presented with a pop-up advising that you may incur roaming charges. Select Turn On

Your data roaming is now enabled for your GoMoWorld eSIM. 

As a final check , we ask that you check the Access point names on the GoMoWorld eSIM to verify that they show as the below. 

And it should show as;