Help/FAQ
How does 3DSecure work ?
For extra fraud protection, we implement 3D Secure (3DS). This requires customers to complete an additional verification step with the card issuer when making a payment.
Typically a customer is directed to an authentication page on their bank’s website or banking app and they enter a password associated with the card or a code sent to their phone to approve a purchase.
Are there any additional fees ?
How do I access my previous purchases?
How do I add my name / change my tax country in my receipts?
How do I manage my payment methods ?
How does 3DSecure work ?
What happens if I can’t complete a payment (payment failed)?
What payment methods can I use to purchase GoPlans ?
Which currency will be charged on my payment method ?
How does 3DSecure work ?
For extra fraud protection, we implement 3D Secure (3DS). This requires customers to complete an additional verification step with the card issuer when making a payment.
Typically a customer is directed to an authentication page on their bank’s website or banking app and they enter a password associated with the card or a code sent to their phone to approve a purchase.
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.