Help/FAQ
My device is eSIM-compatible but eSIM installation fails
In some circumstances, although your device might be eSIM compatible, we may not yet be in a position to support your device on GoMoWorld.
We’re working hard on expanding the number of eSIM compatible devices supported by GoMoWorld.
I can’t connect to the Internet (Google Pixel)
I can’t connect to the Internet (iOS)
I can’t connect to the Internet (Oppo)
I can’t connect to the Internet (Samsung)
I have installed my eSIM but my device says it is not compatible (Oppo)
My device is eSIM-compatible but eSIM installation fails
My GoPlan won’t start/keeps loading
The GoMoWorld app displays “eSIM Activation Required”
My device is eSIM-compatible but eSIM installation fails
In some circumstances, although your device might be eSIM compatible, we may not yet be in a position to support your device on GoMoWorld.
We’re working hard on expanding the number of eSIM compatible devices supported by GoMoWorld.
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.