Help/FAQ
The GoMoWorld app displays “eSIM Activation Required”
It may happen that your eSIM has been disabled by a third-party app or you may have turned it off.
In this case, you’ll need to manually activate the GoMoWorld eSIM to use your roaming data when the GoMoWorld App displays the following screen :
In order to (re)activate your GoMoWorld eSIM :
On iOS (Android hereafter):
- Open Settings and tap “Cellular”
- Tap your GoMoWorld plan
- Turn on the line
- Make sure Data Roaming is enabled
On Android:
- Open Settings and tap “Connections”
- Tap “Sim Card Manager”
- Toggle on GoMoWorld eSIM to enable
- Press OK “Turn on eSIM ”
- In the preferred SIM card section, tap “Mobile Data” and select your GoMoWorld eSIM for “Mobile Data”
That’s it! Your eSIM will now be active for you to use your GoPlan, you’re good to Go!
I can’t connect to the Internet (Google Pixel)
I can’t connect to the Internet (iOS)
I can’t connect to the Internet (Oppo)
I can’t connect to the Internet (Samsung)
I have installed my eSIM but my device says it is not compatible (Oppo)
My device is eSIM-compatible but eSIM installation fails
My GoPlan won’t start/keeps loading
The GoMoWorld app displays “eSIM Activation Required”
The GoMoWorld app displays “eSIM Activation Required”
It may happen that your eSIM has been disabled by a third-party app or you may have turned it off.
In this case, you’ll need to manually activate the GoMoWorld eSIM to use your roaming data when the GoMoWorld App displays the following screen :
In order to (re)activate your GoMoWorld eSIM :
On iOS (Android hereafter):
- Open Settings and tap “Cellular”
- Tap your GoMoWorld plan
- Turn on the line
- Make sure Data Roaming is enabled
On Android:
- Open Settings and tap “Connections”
- Tap “Sim Card Manager”
- Toggle on GoMoWorld eSIM to enable
- Press OK “Turn on eSIM ”
- In the preferred SIM card section, tap “Mobile Data” and select your GoMoWorld eSIM for “Mobile Data”
That’s it! Your eSIM will now be active for you to use your GoPlan, you’re good to Go!
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.