Help/FAQ
The eSIM fails to install
If your eSIM installation doesn't go through, don’t worry — this can sometimes happen due to a temporary glitch.
Here’s what to do:
- Force close the GoMoWorld app completely (this can be done by swiping up to close the app)
- Reopen the app and try the installation again
This simple refresh often solves the issue. If the problem persists, make sure you have a stable internet connection and that your device is compatible with eSIMs.
Still stuck? Reach out to our support team — we’re here to help!
I can’t connect to the Internet (Android)
I can’t connect to the Internet (iOS)
The eSIM fails to install
I see “eSIM inactive” in the app
My eSIM was installed but it doesn’t work
The eSIM worked before but stopped suddenly
I have installed my eSIM but my device says it is not compatible (Oppo)
My data seems slow or unstable
How do I transfer my eSIM to a new phone?
The eSIM fails to install
If your eSIM installation doesn't go through, don’t worry — this can sometimes happen due to a temporary glitch.
Here’s what to do:
- Force close the GoMoWorld app completely (this can be done by swiping up to close the app)
- Reopen the app and try the installation again
This simple refresh often solves the issue. If the problem persists, make sure you have a stable internet connection and that your device is compatible with eSIMs.
Still stuck? Reach out to our support team — we’re here to help!
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