Help/FAQ
My eSIM was installed but it doesn’t work
If eSIM installation is completed but you have no connection:
- Ensure your plan is activated in the app
- Check that GoMoWorld is selected for mobile data in your phone's settings
- Make sure data roaming is on in your phone's settings
- Check that you're in a country included in your plan
Still not working? Contact support from within the app.
🔗 Related articles:
→ How do I buy and start a plan?
→ Can I reuse my eSIM for future travel?
I can’t connect to the Internet (Android)
I can’t connect to the Internet (iOS)
The eSIM fails to install
I see “eSIM inactive” in the app
My eSIM was installed but it doesn’t work
The eSIM worked before but stopped suddenly
I have installed my eSIM but my device says it is not compatible (Oppo)
My data seems slow or unstable
How do I transfer my eSIM to a new phone?
My eSIM was installed but it doesn’t work
If eSIM installation is completed but you have no connection:
- Ensure your plan is activated in the app
- Check that GoMoWorld is selected for mobile data in your phone's settings
- Make sure data roaming is on in your phone's settings
- Check that you're in a country included in your plan
Still not working? Contact support from within the app.
🔗 Related articles:
→ How do I buy and start a plan?
→ Can I reuse my eSIM for future travel?
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.