Help/FAQ
I see “eSIM inactive” in the app
This message can appear if your GoMoWorld eSIM has been disabled in your device settings
To use your GoMoWorld travel data, you’ll need to (re)activate your GoMoWorld eSIM when this message appears in the app.
To (re)activate your GoMoWorld eSIM:
On iOS:
- Open Settings and tap Cellular
- Look for the eSIM label you chose during installation (e.g. “GoMoWorld”). It may appear as “Travel,” “Secondary,” or something similar. You can identify your GoMoWorld eSIM because the number usually begins with several zeros (e.g., 00000…).
- Turn the line On
- Make sure Data Roaming is enabled
On Android (Samsung, Motorola, …)
- Open Settings and tap Connections
- Go to SIM Card Manager
- Toggle on your GoMoWorld eSIM to enable it
- Confirm by tapping OK (Turn on eSIM)
- Under Preferred SIM card, tap Mobile Data and select your GoMoWorld eSIM
On Android (Google Pixel, Oppo)
- Open Settings
- Go to Network and Internet > SIMs
- Select your GoMoWorld eSIM
- Toggle Data roaming ON
That’s it! Your eSIM is now active and ready to use your GoMoWorld plan. You’re good to go!
I can’t connect to the Internet (Android)
I can’t connect to the Internet (iOS)
The eSIM fails to install
I see “eSIM inactive” in the app
My eSIM was installed but it doesn’t work
The eSIM worked before but stopped suddenly
I have installed my eSIM but my device says it is not compatible (Oppo)
My data seems slow or unstable
How do I transfer my eSIM to a new phone?
I see “eSIM inactive” in the app
This message can appear if your GoMoWorld eSIM has been disabled in your device settings
To use your GoMoWorld travel data, you’ll need to (re)activate your GoMoWorld eSIM when this message appears in the app.
To (re)activate your GoMoWorld eSIM:
On iOS:
- Open Settings and tap Cellular
- Look for the eSIM label you chose during installation (e.g. “GoMoWorld”). It may appear as “Travel,” “Secondary,” or something similar. You can identify your GoMoWorld eSIM because the number usually begins with several zeros (e.g., 00000…).
- Turn the line On
- Make sure Data Roaming is enabled
On Android (Samsung, Motorola, …)
- Open Settings and tap Connections
- Go to SIM Card Manager
- Toggle on your GoMoWorld eSIM to enable it
- Confirm by tapping OK (Turn on eSIM)
- Under Preferred SIM card, tap Mobile Data and select your GoMoWorld eSIM
On Android (Google Pixel, Oppo)
- Open Settings
- Go to Network and Internet > SIMs
- Select your GoMoWorld eSIM
- Toggle Data roaming ON
That’s it! Your eSIM is now active and ready to use your GoMoWorld plan. You’re good to go!
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.